Refund Policy

Refund Policy - T-Eknology

At T-Eknology, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, here is our refund policy:

1. Refund Timeframe

You have 30 days from the date of receiving your order to request a refund or exchange. After this period, we are unfortunately unable to accept returns or issue refunds.

2. Return Conditions

To be eligible for a refund, the following conditions must be met:

  • The item must be in its original condition, unused, undamaged, and in its original packaging.

  • A receipt or proof of purchase must be provided.

  • Custom or personalized items cannot be returned, unless defective.

3. Return Process

To initiate a return or refund:

  • Contact our customer service at [your support email] with your order number and product details.

  • Once your request is approved, you will receive instructions to return the item to our warehouse.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or there was an error on our part.

5. Refund Processing Time

Once the returned item is inspected, we will process your refund within 7 to 10 business days. Refunds will be issued to the original payment method used for the purchase.

6. Exchanges

If you wish to exchange an item, please follow the same process as for a return. Once the product is returned and accepted, you may choose an equivalent product, or we will proceed with a refund.

7. Exceptions

  • Opened or damaged products by the customer are not eligible for a refund.

  • Certain products (such as gift cards, digital items, etc.) are non-refundable.

8. Contact

If you have any questions about our refund policy, feel free to contact us by email at info@t-eknology.com.