F.A.Q.
Frequently Asked Questions (F.A.Q.) - T-Eknology
We’ve compiled answers to some of the most frequently asked questions from our customers. If you don’t find what you’re looking for here, feel free to contact us directly at info@t-eknology.com.
1. How can I place an order?
To place an order:
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Browse our website and add items to your cart.
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When you're ready, click the cart icon and proceed to checkout.
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Provide your shipping details and select your payment method.
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Review your order and complete the purchase. You will receive a confirmation email with your order details.
2. What payment methods do you accept?
We accept a variety of secure payment methods, including:
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Credit/Debit Cards (Visa, MasterCard, American Express)
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PayPal
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[Other payment methods you accept, such as Apple Pay, Google Pay, etc.]
3. Can I change or cancel my order after placing it?
Once an order has been confirmed and payment processed, we start preparing it for shipment. Therefore, changes or cancellations are not possible once the order is placed. If you need assistance, please contact our support team as soon as possible, and we’ll do our best to assist you.
4. How do I track my order?
After your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor your package’s status through the carrier’s website.
5. Do you offer international shipping?
Yes, we offer international shipping to several countries. Shipping costs and delivery times vary based on the destination. At checkout, you’ll be able to see available shipping options and their respective costs.
6. How much does shipping cost?
Shipping costs depend on the size, weight, and delivery location of your order. You will see the final shipping cost before completing your purchase at checkout. We offer a range of shipping options, including standard, expedited, and express delivery.
7. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method you select. Typically:
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Standard Shipping: 5–7 business days
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Expedited Shipping: 3–5 business days
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Express Shipping: 1–3 business days For international orders, delivery times may be longer depending on customs processing.
8. Can I return my order?
Yes, we accept returns within 30 days of receiving your order. The product must be unused and in its original condition. Please review our Return Policy for full details on how to initiate a return.
9. What if my item arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will provide a replacement or refund based on the issue. Please include your order number and photos of the damaged item when reaching out.
10. How do I make an exchange?
If you wish to exchange an item, please contact our customer service team at nfo@t-eknology.com to initiate the process. You will be guided through the exchange steps, and we’ll make sure you get the correct product.
11. Are your products covered by a warranty?
Some of our products come with a manufacturer's warranty. Please refer to the product description page or your order receipt for warranty details. If you need assistance with a warranty claim, feel free to contact our customer service team.
12. How do I contact customer service?
You can reach our customer service team by:
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Email: info@t-eknology.com
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Business Hours: 24/7 .
13. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase a gift card through our website, and it will be sent to you via email.
14. How can I stay updated on new products and promotions?
To stay up-to-date on the latest products, sales, and promotions, you can sign up for our newsletter. Simply enter your email at the bottom of any page on our website to subscribe.