Delivery and Returns Policy

Delivery and Returns Policy - T-Eknology

At T-Eknology, we strive to provide the best customer experience by ensuring timely delivery of products and a straightforward returns process. Please review our delivery and returns policy below.

1. Delivery Policy

  • Processing Time: Orders are processed within 2 business days. We strive to ship orders as quickly as possible, but please note that processing times may vary based on product availability and order volume.

  • Shipping Methods: We offer various shipping methods to suit your needs. You will be able to select your preferred shipping option at checkout. Available shipping options may include:

    • Standard Shipping

    • Expedited Shipping

    • Express Shipping

  • Shipping Costs: Shipping costs are calculated based on the destination, weight, and size of your order. The shipping fee will be displayed at checkout before you complete your purchase.

  • Estimated Delivery Time:

    • Standard Shipping: 5–7 business days

    • Expedited Shipping: 3–5 business days

    • Express Shipping: 1–3 business days

    • Delivery times may vary depending on your location and the shipping method chosen. These times are estimates and may be subject to delays due to unforeseen circumstances such as weather, holidays, or carrier delays.

  • Order Tracking: Once your order has been shipped, you will receive an email with a tracking number so you can track the status of your delivery. Please allow 1–2 hours for tracking information to update.

  • International Shipping: We currently offer international shipping. International shipping costs and delivery times will vary depending on your location.

  • Undeliverable Packages: If a package is returned to us due to an incorrect address or unclaimed delivery, we will contact you to resolve the issue. You may be required to pay for the re-shipment of the package.

2. Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer the following returns policy:

  • Eligibility for Returns: You can return products within 30 days from the date of delivery for a refund or exchange. To be eligible for a return, the item must be:

    • In new, unused, and resalable condition.

    • In its original packaging with all labels, tags, and instructions included.

    Certain items are not eligible for return, including but not limited to:

    • Custom or personalized products.

    • Digital downloads or gift cards.

    • Opened or damaged products (unless defective).

  • How to Return:

    1. Contact our customer service team at info@t-eknology.com with your order number and reason for the return.

    2. Once your return request is approved, we will provide you with a return authorization and instructions on how to return the product.

    3. Please pack the item securely and ship it back to us using the provided return label.

  • Return Shipping Costs:

    • If you are returning an item because it is defective, damaged, or incorrect, we will cover the cost of return shipping.

    • For all other returns, the return shipping cost is the responsibility of the customer.

  • Refunds: Once we receive the returned product, we will inspect it to ensure it meets the return requirements. Refunds will be processed to the original payment method within 10–15 business days. Please note that shipping charges are non-refundable unless the return is due to our error.

  • Exchanges: If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will process the exchange once the original product is returned and inspected.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your support email] with your order number, a description of the issue, and photos of the damaged or defective product. We will resolve the issue by offering:

  • A full refund.

  • A replacement item (if available).

  • A discount on a future purchase (if applicable).

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been opened or used (unless defective).

  • Custom-made or personalized products.

  • Downloadable software or digital items.

  • Gift cards or vouchers.